Privacy Policy

West Coast Waves Therapy Privacy Policy

1. Introduction
West Coast Waves Therapy ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information by applicable privacy laws in British Columbia and Canada.

2. Information We Collect
We may collect the following types of information:

Personal Identifiable Information (PII): Full name, date of birth, contact information, health history, emergency contact details, and insurance information.
Session Notes & Clinical Records: For therapeutic purposes and required documentation.
Website Data (if applicable): Cookies, IP addresses, browser types, and usage data.

3. How We Use Your Information
We use your personal information for the following purposes:

To provide therapy services
To maintain clinical records in compliance with legal and ethical standards
To respond to inquiries or appointment requests
To process billing and payments
For internal documentation, supervision, and quality assurance

4. Consent
By engaging in services or using our website, you consent to the collection and use of your personal information as described in this policy. You may withdraw your consent at any time, subject to legal or contractual obligations.

5. Disclosure of Information
We do not sell or share your personal information. We may disclose it only:

With your written consent
To other professionals involved in your care (with your consent)
When required by law (e.g., court order, risk of harm, mandatory reporting)

6. Data Security
We take reasonable steps to protect your information from unauthorized access, use, or disclosure. This includes secure storage systems, password-protected devices, encrypted communication (e.g., email/telehealth platforms), and locked filing cabinets.

7. Retention of Records
Clinical records are retained for a minimum of 7 years after your last appointment or, for minors, 7 years past the age of majority, as required by BCACC and provincial regulations.

8. Your Rights
You have the right to access, correct, or request deletion of your personal information (subject to legal limitations). Please contact us if you wish to make such a request.

9. Third-Party Services
If we use third-party services (e.g., JaneApp, Stripe, Google Workspace), we ensure they comply with Canadian privacy standards.

10. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact:

West Coast Waves Therapy
Jennifer Joseph, RCC
250.715.8851
jenniferj@westcoastwavestherapy.com